1. Introduction
This Privacy Policy explains how FbFast processes the personal data of users of FbFast websites, products, and services.
FbFast, also known as Feedback Fast, is the name of a product and service available through the following domains: fbfast.io, fbfast.com, feedback.fit, qri.li, as well as other related pages, subdomains, or services that directly refer to this Policy.
In this Policy, the terms “FbFast”, “we”, “us”, or “our” refer to the operator of the FbFast service.
The operator of the service and the owner/controller of personal data is Individual Entrepreneur Shvets Vadym Yuriiovych.
Contact for personal data matters: support@fbfast.io.
This Policy applies to FbFast users worldwide. Depending on your country of residence, additional requirements of personal data protection laws may apply to the processing of your personal data, including the GDPR and the Law of Ukraine “On Personal Data Protection”.
2. What Data We Collect
We may collect and process the following categories of data.
2.1. Account and Contact Data
This may include:
- first and last name;
- email address;
- phone number, if you provide it;
- account login data;
- account settings;
- history of support requests.
2.2. Data and Content You Add to QR Codes
When using FbFast, you independently determine the scope and type of information that you encode, enter, upload, or otherwise add to the service. Depending on the functionality you choose, we may process the following categories of data:
Text and contact information: links (URLs), free-form text, email addresses, phone numbers, contacts in vCard format, network credentials, including Wi-Fi names and passwords, and links to profiles on social networks, messengers, or other online services.
Media files and documents: images, logos, PDF files, or other documents and materials that you upload to our servers to create, store, display, or ensure the operation of QR codes.
Technical QR code settings: destination URLs, redirect parameters, distribution rules, design, activity periods, scan limits, access settings, and other parameters that you choose when using the service.
You are solely responsible for ensuring that you have a lawful right, including any necessary permissions or consent from third parties, to add such data and content to the FbFast service.
2.3. Service Usage Data
We may collect technical and analytical data about how you use the website and the service, including:
- IP address, which may be truncated or anonymized where applicable;
- date and time of access;
- device type;
- browser;
- operating system;
- browser language;
- pages you view;
- actions on the website;
- referrer URL;
- approximate geolocation based on technical data;
- session identifiers;
- cookie, local storage, or session storage data.
2.4. QR Code Scan Data
If you use dynamic QR code or analytics features, we may process scan data, including:
- date and time of scan;
- number of scans;
- device type;
- browser;
- operating system;
- approximate country, region, or city;
- IP address or truncated IP address;
- referral source, if available;
- technical data required for redirects and analytics.
This data is used for QR code operation, statistics, security, abuse prevention, and service improvement.
2.5. Payment and Billing Data
If you purchase paid features, we may process:
- payer’s name or business name;
- email;
- subscription plan;
- payment amount;
- currency;
- payment date;
- payment status;
- transaction identifier;
- information required for invoices, tax, and accounting records.
We do not store or process full bank card details. Card transactions are processed through authorized payment providers, such as WayForPay, PayPal, or other payment systems.
2.6. Support and Communication Data
When you contact us, we may process:
- your name;
- email;
- message content;
- technical information you provide;
- attachments or screenshots, if you send them;
- history of communication with us.
3. How We Collect Data
We receive personal data:
- directly from you when you create an account, generate QR codes, upload files, make a payment, or contact support;
- automatically when you use the website or service;
- from payment providers if you make a payment;
- from analytics, advertising, security, or technical services that help us operate FbFast.
4. How We Use Your Data
We use personal data for the following purposes:
| Purpose of Processing | Categories of Data | Legal Basis |
|---|---|---|
| Providing access to the website and service | technical data, device data, session data | performance of a contract, legitimate interest |
| Creating and managing an account | email, name, account data | performance of a contract |
| Generating static and dynamic QR codes | QR code data, content, files, settings | performance of a contract |
| Operating dynamic QR codes and redirects | URLs, settings, scan data | performance of a contract |
| QR code analytics | scan data, device, browser, approximate geolocation | performance of a contract, legitimate interest |
| Processing payments and billing | payment data, subscription plan, payment status | performance of a contract, legal obligation |
| Technical support | contact data, support requests, communication history | performance of a contract, legitimate interest |
| Security and abuse prevention | IP address, logs, technical data | legitimate interest |
| Improving the website and service | analytics data, website behavior | consent or legitimate interest, depending on the type of data and applicable law |
| Marketing, advertising campaigns, remarketing, and conversion measurement | email, cookies, pixels, advertising identifiers, ad interaction data, technical data | consent or legitimate interest, depending on the user’s country, the type of cookie, and the specific advertising function |
| Compliance with legal obligations | payment, accounting, tax, and other required data | legal obligation |
We do not sell your personal data to third parties.
6. Sharing Data with Third Parties
We may share personal data with a limited number of service providers where this is necessary for the operation of FbFast.
Such service providers may include:
- payment providers, such as WayForPay, PayPal, or other payment systems;
- hosting providers and cloud infrastructure providers;
- CDN, DNS, anti-DDoS, and security services, including Cloudflare or similar services;
- analytics services, such as Google Analytics, Microsoft Clarity, Hotjar, or similar tools, if used on the website;
- advertising and marketing services, including Google Ads or similar advertising tools, if used on the website;
- email services and communication services;
- user support systems;
- accounting, legal, or tax advisers, where necessary;
- public authorities, where we are required to do so by law.
We share with service providers only the data necessary for the specific purpose and require them to ensure an appropriate level of protection for personal data.
7. International Processing and Data Transfers
FbFast is an online service available to users worldwide. Your personal data may be processed in your country of residence, in the country where our technical infrastructure is located, and in countries where our service providers are located.
If personal data is transferred outside your country of residence or outside the European Economic Area, we apply appropriate legal mechanisms and safeguards provided by data protection laws. These may include standard contractual clauses, agreements with service providers, technical and organizational security measures, or other available legal mechanisms.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.
Approximate retention periods:
| Data Category | Retention Period |
|---|---|
| Account data | while the account is active or for as long as necessary to provide the service |
| QR code data | while the QR code is active, while the account exists, or until the user deletes the relevant QR code |
| Uploaded files | while they are needed for the operation of the relevant QR code or account |
| Scan and analytics data | for the period necessary to provide statistics and improve the service |
| Payment and accounting data | for the periods required by tax, accounting, or other applicable laws |
| Security logs | for the period necessary for security, incident investigation, and abuse prevention |
| Support request data | for as long as necessary to process the request and protect our rights |
| Marketing data | until consent is withdrawn, the user unsubscribes, or cookie settings are changed |
After the relevant period ends, we delete, anonymize, or otherwise stop processing the data, unless further retention is necessary under the law or to protect our rights.
9. How We Protect Your Data
We apply technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.
Such measures may include:
- encryption of transmitted information;
- access controls for systems;
- restriction of access to personal data only to persons who need such access;
- protection of servers and network infrastructure;
- backups;
- security monitoring;
- use of secure payment providers;
- regular updates of technical security measures.
At the same time, no method of transmitting or storing data on the internet can be absolutely secure. We take reasonable measures to protect your data, but we cannot guarantee absolute security.
10. Your Rights
Depending on applicable law, you may have the following rights regarding your personal data:
- the right to receive information about the processing of your personal data;
- the right to access your personal data;
- the right to request correction of inaccurate or incomplete data;
- the right to request deletion of personal data;
- the right to restrict the processing of personal data;
- the right to object to the processing of personal data;
- the right to data portability;
- the right to withdraw consent where processing is based on consent;
- the right to object to marketing communications;
- the right to lodge a complaint with a competent data protection authority.
If you are located in Ukraine, you may contact the Ukrainian Parliament Commissioner for Human Rights.
If you are located in the European Union or the European Economic Area, you may contact the data protection supervisory authority in the country of your residence, place of work, or the place of the alleged infringement.
11. How to Exercise Your Rights
To exercise your rights, contact us at: support@fbfast.io.
In the email subject line, please specify: “Personal Data Request”.
In your request, it is advisable to include:
- your name;
- the email associated with your FbFast account;
- the substance of your request;
- information that will help us identify your account or the relevant data.
We may ask you to provide additional information to verify your identity where this is necessary for security and to protect your data.
We review requests within the time limits provided by applicable law. Usually, we respond within 30 days, unless another period is established by law or unless the request is complex and requires additional time.
12. Marketing Communications
We may send you marketing communications about new features, updates, promotions, or other information related to FbFast only where we have an appropriate legal basis, including your consent.
You may opt out of marketing communications at any time:
- by using the unsubscribe link in an email message;
- or by contacting us at support@fbfast.io.
Opting out of marketing communications does not affect service or transactional messages that are necessary for account operation, payments, security, or performance of a contract.
13. Children’s Data and Age Restrictions
FbFast is not intended for use by children below the age at which they may independently consent to the processing of personal data under the laws of their country.
We do not knowingly collect personal data from children without the proper consent of parents or legal guardians where such consent is required by law.
Certain QR codes may include age restriction or age gate features if configured by the owner of the QR code. In such cases, age confirmation or date of birth may be requested where necessary to verify access to the relevant content.
If you believe that a child has provided us with personal data without proper consent, please contact us at support@fbfast.io.
14. Automated Processing
We do not use personal data for automated decision-making that produces legal or similarly significant effects for the user.
Certain technical features of FbFast may operate automatically according to the service settings or the settings configured by the QR code owner. For example:
- redirecting through a QR code;
- restricting access based on the QR code activity period;
- restricting access based on the number of scans;
- age restriction;
- collection of technical scan statistics;
- protection against abuse or suspicious activity.
These features are used for the technical operation of the service, security, and provision of functionality to users.
15. User Content
You may add your own content to FbFast, including links, text, contact data, files, images, logos, or other materials.
You are responsible for the legality of such content and for having the necessary rights or permissions to use it.
We process such content only to the extent necessary to provide the FbFast service, including creating, storing, displaying, editing, scanning, and operating QR codes.
We may restrict, block, or remove content if we believe that it violates the law, the rights of third parties, our Terms of Use, or creates security risks for the service.
16. Links to Third-Party Websites
QR codes created through FbFast may lead to third-party websites, services, or materials that we do not control.
We are not responsible for the privacy policies, content, or data processing practices of third-party websites. Before providing personal data to third-party services, we recommend reviewing their privacy policies.
17. Required and Optional Data
Some personal data is necessary to use FbFast. For example, an email may be required to create an account, and payment data may be required to purchase a paid plan.
If you do not provide data required for a particular feature, that feature may be unavailable.
Consent to marketing communications or optional analytics or advertising cookies is not mandatory. You may use the core functions of the service without consenting to such processing, unless otherwise required by the technical necessity of a particular feature.
18. Updates to This Policy
We may update this Privacy Policy from time to time.
In the event of material changes, we will notify you by posting the updated version on this page and changing the last updated date.
We recommend reviewing this page regularly to stay informed about how we process and protect your personal data.
19. Contact Information
If you have any questions about this Privacy Policy or the processing of personal data, please contact us:
Email: support@fbfast.io
Email subject: Personal Data Request
Service operator: specified in Section 1 of this Policy.